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Provider Overview

As one of the leading pure-cloud communications solutions for business, Dialapad offers HD voice, video group messaging, SMS, MMS, conferencing and even screen sharing in their packed Unified Communications platform.

Ideal for businesses big or small, Dialpad modernizes the business phone system by moving it to the cloud. It keeps teams connected and productive by putting voice, messaging, meetings, and video on any device.
Groundbreaking VoiceAI technology unlocks conversation insights and automates time-wasting housekeeping tasks. Plus integrations with G Suite, Office 365, Zendesk, and Salesforce make deployment a cinch and keep everyone in your org productive.
Dialpad doesn’t require any additional hardware, infrastructure, or IT support. It can be deployed across an entire organization in minutes, and can be scaled with just a few clicks.

Dialpad Pricing and Services

Most Popular Plan:
Dialpad's most popular plan is the Pro plan starting at $30/user/month
  • Includes all Standard features
  • Integrations (Salesforce, Zendesk, Slack, and many more)
  • 24/5 support
Pro Plan Features Include:
  • Local & Toll-Free numbers
  • Unlimited calling, SMS, MMS, and group texting in US & Canada
  • Call Forwarding and call controls (Transfer, Hold, Mute, etc.)
  • HD video calling
  • Call waiting and voicemail Greeting
  • Automated System Greeting
  • Operator Routing (Round Robin, Fixed Order, etc.)
  • Simultaneous Ring
  • Customizable hold music and hold queues
  • Dial by Name Directory
  • Real-time transcription and audio snippets
  • Shareable post call summaries
  • Action items and manual notes
  • Unlimited conferences with Dialpad Meet (free up to 10 participants)
  • Historical call analytics
  • Automatic recording
  • Web call history
  • Single Sign On (SSO)
  • Failover numbers
  • Available on any device
Integrations:
  • G Suite
  • Office 365
  • LinkedIn
  • Salesforce
  • ServiceNow
  • Slack
  • Okta
  • OneLogin
 

Editor's Bottom Line of Dialpad

You’d be hard-pressed to find a better pedigree than founders Craig Walker, John Rector, and Brian Peterson. Dialpad offers a price point that is one of the lowest you can find, especially for unlimited calling. They don’t cut corners by being stingy with features or nickel-and-diming you with hidden charges - they just offer a great product at a low price. As a pure-cloud provider, Dialpad offers completely hosted solutions tailored to both the SMB and Enterprise market. With more than just simple, and unlimited, VoIP calling Dialpad offers an entire hosted UC stack. If your company is looking to adopt a cloud only solution, Dialpad is very high on the list of options to consider.

Beyond simple VoIP calling, Dialpad also offers an entire Unified Communications stack of products, so your team can stay in touch with a variety of channels. Dialpad also provides HD video calls and conferencing,  which can of course integrate with the business apps you user everyday. Dialpad also includes instant messaging, direct SMS, MMS, and group messaging integrated directly into the Dialpad solution for a truly multichannel Unified Communications offering. Businesses can utilize these channels for in office messaging, or even offer new methods  of communications to clients or customers. Dialpad's mobile app also allows users to stay connected all at once, and receive a single message on up to 5 devices at the same time.

Dialpad also boasts a very strong integration base to build off of. Of course, with the nature of APIs a seasoned developer could build almost any integration for any platform. However, with Dialpad, you are adopting a solution that already has prebuilt integrations for some of the most popular solutions. Whether your business utilizes Google Apps for work, or is invested in the Microsoft Office ecosystem, Dialpad has you covered. The UC solution comes with both Google Apps and Microsoft Office integrations baked right in, so you don’t have to sacrifice a developer's time just to build the bridges. On top of office apps, Dialpad also supports a unique integration with Salesforce, to bridge the gap between CRM and UC for a true omni-channel support experience.

On top of everything else included in Dialpad's solution, users also gain access to the incredibly popular and renowned UberConference. As a dedicated conferencing solution, Uberconference allows users to host group phone or video calls without the need for a PIN. Uberconference attempts to make conference calls as simple as possible, and has even won multiple awards including the 2014 Telecommunications Company of the Year - Silver, the 2014 Best Everyday Utility User Experience Award, and the TechCrunch Disrupt Annual Winner 3 times in a row -  just to name a few.

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