With roots dating all the way back to 2001, CallCap was one of the, if not the, first company to offer real-time complete caller data, as well as a recording of the call. With headquarters in Wichita, Kansas, CallCap serves the entire United States, with tools designed to help businesses best serve customers, and gain control over their marketing investments.
CallCaps software enables a business to better understand the ROI of their marketing campaigns, as well as staff performance. The tools provided can help any business decrease costs, train new employees and agents, measure marketing campaign performance, and revolutionize interactions and conversations with clients.
With a main focus on helping your business improve marketing campaigns and overall customer satisfaction, CallCap offers a number of different services to arm your business with the best tools possible.
Of course Call Tracking is a major aspect of what CallCap has to offer, but their services do expand a bit further beyond this one function. Lets break down all of CallCaps services and solutions.
Offering their services since 2001, CallCap claims they were the first provider to offer real-time call tracking, combined with call recording functionality. This dual combination has now become the standard for call tracking software solutions, and must have been revolutionary at the time. Serving the entire United States, CallCap makes it incredibly easy to obtain all of the necessary tools to completely monitor your business' marketing campaigns, the effectiveness of services provided, and even customer satisfaction.
Flash forward to where we are now, about seventeen years in the future, and CallCap still provides their core services of call tracking and call recording, but has also expand to include entirely new solutions that can truly change the way your business operates from day to day, and ultimately save as much money as possible. Tools like call monitoring, combined with call recordings, allow for your business to gain true insight into how effective your agents and campaigns are, and identify areas that might require additional support.
Overall, CallCap offers the solutions your business needs to truly gain an insight on every operation, both inbound and even outbound, of any business in any industry that relies on phone conversations to handle both sales and support functions. CallCap even goes a bit further in offering the ability to test online ads and campaigns, test geographical locations and regions with local numbers, and offer your customers a truly simple experience with click-to-call functionality, and phone number routing.
As a unique offering, CallCap even provides businesses with the tools to gain a "second-chance" with missed leads and potential sales. Both Call and Email Recovery can be powerful tools, allowing agents to identify lost sales, where the process might have went wrong, and the ability to re-contact that lead to turn potentially gain a new sale. Overall, CallCap offers a unique combination of tools to help provide businesses with deep insights, and the capabilities to act on these newly found insights to revolutionize the sales process, and the customer experience.