Alliance Phones offers users Cloud-based VoIP solutions for small and medium sized businesses. With a focus on individual users’ needs, the provider fits each system with reliability, accessibility, flexibility, scalability, and cost efficiency. With flexibility in mind, Alliance Phone supports a number of platforms such as: iOS, Android, Windows, and Mac. While many solutions claim to offer extensive customer service, Alliance Phones is strictly a business provider—i.e. they offer NO residential services; therefore, customer support is always at the user’s disposal. Additionally, Alliance Phones owns and sells technology they own. Most other providers resell solutions from other companies, which can cause confusion and/or inability when it comes time to troubleshoot the solution.
Alliance Phones fits their solutions with tremendous versatility. In meeting this criteria, the provider offers a variety of plans, products, and solutions. Plans are broken down into three options: Easy Plus ($29.97 per user, per month; furnishes 1-3 users), Simplicity Plus ($24.97 per user, per month; furnished 4-20 users), and Effortless Plus ($20.97 per user, per month; furnishes 21-100 + users). Amongst these, Simplicity Plus is the most popular option. At $24.95 per user, per month, the Simplicity Plus plan includes unlimited minutes, rich PBX features, and no initial setup fees.
The provider offers redundancies that allow customers to test the service before they commit to it. First off, customers are able to sign up for a free demo, which includes: a free temporary number, unlimited free calling for 2 days, testing, and feedback. Additionally, there is a 30-Day Satisfaction Guarantee in place. Alliance Phones’ service plans require a monthly contract. That being said, customers are able to try out the service before they lock themselves into a contract with the provider. Also, even if users are not happy with service in the first thirty days, they can back out and be refunded via the providers satisfaction guarantee.
Separate from service plans/pricing, the provider also offers hardware—i.e. phones. Like their plans, their offered devices are broken down by 2 line, 3 line, 4 line, and 5 line Business IP phones, as well as Conference Systems. All phones come preconfigured, all users need to do is: plug the network cable into the business phone purchased and plug the power adapter into each business phone and then the power supply. In some cases POE (Power over Ethernet) may be available; therefore, only the network cable would need to be plugged into the phone. Some examples of their offerings include: for 2 line Business IP phones, Cisco SPA 2102 Phone Adapter with Router, Polycom SoundPoint IP 335 Small Business IP phone, and Polycom SoundPoint IP 321 Small Business IP phone; for 3 line business IP phones, Cisco SPA 303 3-Line Small Business IP phone; for 4 Line business IP phones, Cisco SPA 504G 4-Line Small Business IP Phone and Polycom SoundPoint IP 550 IP phone; for 5 line business IP phones, Cisco SPA 525G 5-Line Small Business IP phone; and for Conference Systems, the Polycom Soundstation IP 6000 Conference Phone.