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Provider Overview

8x8, Inc. offers highly affordable voice, video, mobile and unified communications solutions for small to medium businesses, as well as largely distributed enterprises. Featured is their 8x8 Virtual Office phone solution, broken down into multiple Editions best suited for different business needs. Business services of 8x8 integrate advanced phone services, web conferencing, powerful online productivity tools, flexible service plans, and easy setup and use. All their technology is homegrown, cutting costs and improving overall services.

8x8, Inc. backs their products through a live technical support system, onsite assistance, and over 25 years in the industry. In 2010, Deloitte's Technology Fast 500 ranked them as one of the fastest growing companies in North America. Infonetics Research has also named them one of the top five hosted VoIP providers for the fourth consecutive year.

 

8x8 Pricing and Services

 

Virtual Office X2 Edition - $25 per user, per month

  • Phone Number and Virtual Extensions
  • Unlimited Calling to 14 Countries
  • Unlimited Internet Fax
  • 1GB Media Store
  • Mobile and Desktop Apps
  • Virtual Office Analytics Essentials
  • Business SMS
  • Instant Messaging and Presence
  • Voicemail
  • Auto Attendant
  • Call Queuing
  • HD Voice
  • Secure Voice
  • Single Sign On
  • Audio and Video Conferencing With Meetings for 5 participants
  • Salesforce, Zendesk & Netsuite CRM Integration
Virtual Office X5 Edition - $35 per user, per month
  • All Virtual Office X2 features, plus
  • Unlimited Calling to 32 Countries
  • 5GB Media Storage
  • Audio & Video Conferencing with Meetings for 25 participants
  • Call Recording
  • Operator Switchboard
Virtual Office x8 Edition - $55 per user, per month
  • All Virtual Office X5 features, plus
  • Unlimited Calling to 47 Countries
  • 10GB Media Storage
  • Audi & Video Conferencing with Meeting with 50 Participants
  • Salesforce Analytics
  • Virtual Office Call Quality Reporting & Analytics
  • Virtual Office Analytics Supervisor
  • Inbound Contact Center
  • Outbound Contact Center
  • 2000 Contact Center Minutes
  • Contact Center Call Recording Storage for 3 months
  • Contact Center Visual IVR
  • Contact Center Reporting & Analytics
Unlimited Calling Zone Countries

X2 Edition – 14 Countries

Australia*, Canada, France*, Germany*, Italy*, Ireland*, Netherlands*, New Zealand*, Puerto Rico, Spain*, Sweden*, Switzerland*, United Kingdom, United States

X5 Edition – 32 Countries

Includes the 14 countries from X2 plus – Belgium, Brazil*, China, Denmark, Guam, Hong Kong, Hungary, Israel, Luxembourg*, Malta, Mexico, Norway, Poland*, Portugal*, Romania, Slovakia, South Korea, Taiwan*

X8 Edition – 47 Countries

Includes the 32 countries from X5 plus – Argentina*, Chile, Cyprus*, Dominican Rep, Finland, Greece, India, Indonesia, Japan*, Malaysia, Peru, Singapore, South Africa, Thailand, Turkey*

*Excludes Mobile, Special and Premium Numbers

8x8 Awards
8x8 Named a Leader in the Magic Quadrant for Unified Communications as a Service '12-'14

 

Editor's Bottom Line of 8x8

 

Consistently ranked as a Leader on Gartner's UCaaS Magic Quadrant, 8x8 compelling platform has been recognized has one of the strongest industry options. 8x8 has expanded their market coverage beyond North America into global markets, including Asia and Pacific coverage. Despite a traditional focus on SMB organizations, the vendor has since grown their footprint to offer Enterprise grade solutions, including a complete Inbound and Outbound Contact Center platform. In fact, a major selling point is how 8x8 includes their complete Contact Center solution with their top tier Virtual Office X8 Edition plan.

If your team is simply looking for a complete Business VoIP platform, then even 8x8's entry level Virtual Office X2 Edition includes all the necessary features, plus some extra bells and whistles. In fact, 8x8's unlimited calling to multiple countries is a strong selling point -- even the X2 Edition plan can place calls to 14 different countries, including European countries, along with Australia and Canada. Both unlimited phone numbers and extensions are also a great addition, as 8x8 does not limit the extensions a plan can have, or charge for the adopting extra phone numbers. And of course, looking beyond VoIP and calling functionality, all of 8x8's Virtual Office plans include both audio and video meeting functionality, with even 5 participants for the X2 Edition plan.

Overall, 8x8 offers a total and complete Unified Communications solution that not only outfits your organization with a competitive and compelling Business VoIP solution, but advanced meeting and collaboration functionality as well like Business SMS, Instant Messaging and even Presence Indicators. 8x8 also ensures their solutions meet the heavy security requirements of most Enterprise organization, with features like Single Sign On and Secure Voice. The entire platform is mobile friendly as well, of course, with an intuitive and well designed mobile app enabling teams to stay connected even when they're on the go.

When searching for a complete platform, 8x8 is a very strong option. Not only does your team gain access to a fully functional and comprehensive Business VoIP solution, but additional features as well like team collaboration and even a complete Contact Center platform.

 

4.6

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3.8

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3.9

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4.3

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3.7

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4.6

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