Call Recording Software Buyer's Guide: Top 10 Solutions of 2019

Provider
Features
Reviews
More details
Complete Call Tracking Software Built by Marketers
  • Simple to understand and use dashboard to determine where the best leads are generated
  • Enhance the customer journey with messages, greeting messages and automated text replies
  • Generate local, toll-free and international telephone numbers in under 30 seconds
Data and Insights to Drive More Customer Calls
  • Monitor caller's interactions with your website before, during and after the call ends
  • Establish caller profiles by capturing relevant data including location, device and time of call
  • Best in class dynamic number insertion, scalable to meet the largest demands
Advanced Call Tracking for Data-Driven Marketers
  • Local and Toll-free Numbers in both the United States and Canada to choose from
  • Option to port any existing phone numbers for complete business continuity
  • Dynamic Number Insertion to automatically show the right tracking number to each visitor
Closely Monitor Customer Experiences and Sales
  • Go beyond phone calls and track actual conversions to see your true ROI
  • Immediate alerts provide information you need to successfully resolve customer's issues
  • Connect with customers through recorded outbound calls and automated voice surveys
Agency Level Multi-Channel Call Attribution
  • Track calls from paid search, online advertising, direct mail, TV, tradeshows and more
  • Integrate text messaging into advertising call tracking for more effective communication
  • Optimize your marketing campaign performance to increase your ROI
Reliability powered by the proven Twilio network
  • Deep phone number inventory with plenty of area codes and numbers to choose from
  • Custom reporting and analytics to deliver deep insights on only relevant information
  • Intelligent lead routing to dynamically direct calls to the right agent based on caller needs
Agency Level Tracking for Calls and Web Forms
  • Dynamic Number Insertion to easily display numbers based on specific campaigns
  • Track and attribute calls, web forms, keywords, web chats, and even special events
  • White label solution with complete interface, reporting and notification branding
PhoneWagon
5.0
Overall Score
  • Simple to understand and use dashboard to determine where the best leads are generated
  • Enhance the customer journey with messages, greeting messages and automated text replies
DialogTech
3.2
Overall Score
  • Monitor caller's interactions with your website before, during and after the call ends
  • Establish caller profiles by capturing relevant data including location, device and time of call
CallRail
4.9
Overall Score
  • Local and Toll-free Numbers in both the United States and Canada to choose from
  • Option to port any existing phone numbers for complete business continuity
CallCap
4.5
Overall Score
  • Go beyond phone calls and track actual conversions to see your true ROI
  • Immediate alerts provide information you need to successfully resolve customer's issues
CallTrackingMetrics
4.1
Overall Score
  • Track calls from paid search, online advertising, direct mail, TV, tradeshows and more
  • Integrate text messaging into advertising call tracking for more effective communication
Twilio
4.8
Overall Score
  • Deep phone number inventory with plenty of area codes and numbers to choose from
  • Custom reporting and analytics to deliver deep insights on only relevant information
WhatConverts
5.0
Overall Score
  • Dynamic Number Insertion to easily display numbers based on specific campaigns
  • Track and attribute calls, web forms, keywords, web chats, and even special events
Top 5 Providers

PhoneWagon

5.0 Overall Score

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DialogTech

3.2 Overall Score

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CallRail

4.9 Overall Score

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CallCap

4.5 Overall Score

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CallTrackingMetrics

4.0 Overall Score

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Latest Call Recording Software Reviews
DF
Darryl F.
February 19, 2019
5.0
Twilio
The Twilio platform is a fantastic gateway for communications of all types. Their levels of APIs is insane!
SB
Sam B.
February 14, 2018
4.5
CallTrackingMetrics
The HIPPA Compliant call tracking, along with the security that comes along with it really helps with one of my larger clients so that we can show them the value of...
GD
Greg D.
February 8, 2018
4.5
Twilio
What I like most about Twilio is that it allows me to initiate a chat bot from an SMS message. This is particularly handy in recruiting applications where I want...
RC
Rachel C.
February 6, 2018
2.7
CallTrackingMetrics
It helps us to know when someone is calling into one of our tracking lines. It integrates with Infusionsoft via zapier (one way connection so that infusionsoft...