Call Center Software Buyer's Guide: Top Solutions of 2019

Call Center Software
Provider
Features
Reviews
More details
2019 Market Leader Cloud Contact Center Software
  • Increase Efficiency with Real-time Analytics & Dashboards
  • Top Rated 24/7 Phone & Chat Support
  • Inbound, Outbound, Blended & Omnichannel with Your CRM
  • Guaranteed to Make Your Agents 300% More Productive
PureCloud by Genesys. All-in-One Cloud Contact Center
  • Deliver World Class Omnichannel Customer Service
  • Empower Your Team with a 360-degree View of the Customer
  • Deploy in Minutes with a modern user experience
  • See a 571% ROI with the Fastest Growing SaaS Call Center
Customer Centric Virtual Contact Center
  • Role-based Options That Control Every Call Metric
  • Major Security & Compliance Levels: HIPAA, FISMA, PCI
  • Advanced Computer Telephony Integration
Enterprise Cloud Contact Center Software
  • Powerfully Simple and Endlessly Adaptable
  • Highest-Rated Cloud Contact Center in the Industry
  • IVR, Call Recording, Omnichannel Routing, Dialer, AI
  • Integrations with SFDC, Zendesk, and 50 Others
Industry-Leading Cloud Contact Center Software
  • Omnichannel Routing and IVR Self-Service
  • The Only No-Pause Predictive Dialer on the Market
  • Workforce Optimization & Management
Full Featured Omni-channel Contact Center Solution
  • 99.99% Uptime Service Level Agreement (SLA)
  • Seamless 2-way Communications and Real-time Analytics
  • 24/7 US Based IT support is Included
Maximum Efficiency with Advanced Transferring, IVR, Queues
  • Toll Free, Local, International , Port-In and Vanity Numbers
  • Manage All Communication with Real-Time Dashboards
  • Easy and Uncomplicated Setup which you can do in minutes
Twilio Flex: A Programmable Cloud Contact Center Platform
  • Instantly Deploy Out-of-the-box, Customize What You Need
  • Omni-channel, Contextual Conversations in a Single Interface.
  • Native WFO, Integrations with Any CRM or Data Source
All-Inclusive Inbound, Outbound, Blended, Multi-Channel
  • Predictive Dialers, Intelligent ACD, IVR Systems
  • Toll-free, Local, & Vanity Numbers + Extensions
  • Guaranteed White Glove Implementation Service
Cloud Contact & Workforce Optimization Solution
  • Behavior & Mobile Location Fraud Detection
  • World-class Service Level Agreement (SLA)
  • Self-service Channels such as IVR, SMS and Mobile App
Outbound, Inbound, Blended Call Center Software in the Cloud
  • Customized Industry Specific Solutions
  • Agentless, Predictive, Progressive, and Preview Dialing
  • Single Click Fully Customized Call Dispositions
Top VoIP Solution for High Performing Call Centers
  • Real-Time Analytics & Performance Monitoring
  • Social Caller ID, Call Queues, Recordings
  • Salesforce, Chrome & Klipfolio Integrations
Call Center Software
Five9
4.5
Overall Score
  • Increase Efficiency with Real-time Analytics & Dashboards
  • Top Rated 24/7 Phone & Chat Support
Genesys
4.3
Overall Score
  • Deliver World Class Omnichannel Customer Service
  • Empower Your Team with a 360-degree View of the Customer
8x8 Inc.
3.8
Overall Score
  • Role-based Options That Control Every Call Metric
  • Major Security & Compliance Levels: HIPAA, FISMA, PCI
Talkdesk
4.6
Overall Score
  • Powerfully Simple and Endlessly Adaptable
  • Highest-Rated Cloud Contact Center in the Industry
NICE inContact
4.4
Overall Score
  • Omnichannel Routing and IVR Self-Service
  • The Only No-Pause Predictive Dialer on the Market
Vonage Business
3.8
Overall Score
  • 99.99% Uptime Service Level Agreement (SLA)
  • Seamless 2-way Communications and Real-time Analytics
Freshcaller
5.0
Overall Score
  • Toll Free, Local, International , Port-In and Vanity Numbers
  • Manage All Communication with Real-Time Dashboards
Twilio
4.8
Overall Score
  • Instantly Deploy Out-of-the-box, Customize What You Need
  • Omni-channel, Contextual Conversations in a Single Interface.
RingCentral
3.9
Overall Score
  • Predictive Dialers, Intelligent ACD, IVR Systems
  • Toll-free, Local, & Vanity Numbers + Extensions
Aspect
0.0
Overall Score
  • Behavior & Mobile Location Fraud Detection
  • World-class Service Level Agreement (SLA)
ChaseData
4.9
Overall Score
  • Customized Industry Specific Solutions
  • Agentless, Predictive, Progressive, and Preview Dialing
Versature
0.0
Overall Score
  • Real-Time Analytics & Performance Monitoring
  • Social Caller ID, Call Queues, Recordings
Top 5 Providers

Five9

4.5 Overall Score

Visit

Genesys

4.3 Overall Score

Visit

Talkdesk

4.6 Overall Score

Visit

Vonage Business

3.7 Overall Score

Visit

NICE inContact

4.4 Overall Score

Visit
Call Center Software Reviews from Users:
DG
Desiree G.
February 18, 2019
5.0
Five9
Extremely cost effective. 99% Uptime SLA, with powerful features and functionalities. Excellent Support.
Stephen Lykins
Stephen L.
February 14, 2019
1.8
Vonage Business
The single WORST business phone system I have ever used in four decades! The biggest problem seems to be running business data and phone over the same cable circuit....
KS
Karen S.
February 3, 2019
4.8
Vonage Business
Very cost-friendly, with patient and diligent trainers. I highly recommend Vonage Cloud!
BL
Brian L.
February 2, 2019
4.8
Talkdesk
Excellent call quality. Use it daily for work.

Use our QuoteMatch™ engine to get started with a call center solution.

Instantly compare bottom line quotes from award-winning providers.