Cloud Computing & Web Services f Matthew DeCarlo hMay 23, 2019

Dialpad Sell: AI-infused UC with live coaching, sentiment analysis and more

Dialpad has announced the availability of a new platform – Dialpad Sell – which is based on intelligent voice technology that can provide sales teams with tools such as the ability to interpret customer sentiment, suggest sales strategies or analyze a completed conversation afterward. Along with software for monitoring metrics, Dialpad Sell is bundled with the half-dozen or so tools that sales representatives typically use, such as messaging or conferencing.

The platform is said to be “the first true real-time speech recognition product on the market” and is designed to serve as an all-in-one suite that covers the digital platforms a sales team would need. The tools vary between those that enable capabilities during a live call, those that would help prepare you with information before a call, and those that are more for after the call, such as a post-call summary.

Key product features include:

Dialpad touts many native integrations including Hubspot, Salesforce, LinkedIn, Office 365, Slack and G Suite (Dialpad is reportedly the only business phone system that natively integrates with G Suite). Calls being made with Dialpad Sell can be transferred between your laptop, smartphone, or tablet in just a click and your conversation keeps going.

Additionally, Dialpad Sell offers call routing, power dialer, local presence, geographic routing and voice intelligence functionality on conference calls. Dialpad Sell lets you make calls, learn from them, and automate busywork.

Dialpad Sell Pricing

Along with offering a free trial period, Dialpad Sell “Pro” pricing starts at $95 per month per user (when paying on an annual contract), which includes unlimited inbound minutes, 3,000 outbound minutes, no hidden fees and a promise that you’ll actually understand your invoice.

 

Features

Dialpad Sell Pro

Dialpad Sell Enterprise

Pricing

$95/mo/user

Custom

Direct lines for all reps

Yes

Yes

Local, international and toll-free numbers

Yes

Yes

Unlimited local inbound calling

Yes

Yes

Unlimited outbound calling (fair use policy)

Yes

Yes

Customized greetings

Yes

Yes

Call ID and history

Yes

Yes

Call forwarding

Yes

Yes

Call controls (transfer, hold, mute etc)

Yes

Yes

Local and international offices

Yes

Yes

International numbers

Yes

Yes

Custom voicemail greeting

Yes

Yes

SMS, MMS, and group messaging

Yes

Yes

UberConference Business license

Yes

Yes

Call Routing

Call queues

25 call queues

Unlimited call queues

Queue callback

Yes

Yes

Call parking

Yes

Yes

Automated system greeting

Yes

Yes

Custom ring durations

Yes

Yes

Round robin, fixed order and longest idle

Yes

Yes

Skills based routing

Yes

Yes

Customizable hold music

Yes

Yes

Open & closed business hour routing

Yes

Yes

Outbound local presence to match a prospect’s area code

Yes

Yes

Monitoring & Reporting

Real-time sales coaching

Yes

Yes

Real-time call monitoring (listen-in, barge, take over)

Yes

Yes

Real-time analytics

Yes

Yes

Historical analytics

Yes

Yes

Real-time customer sentiment

Yes

Yes

Automatic call recording

Yes

Yes

Custom recording rules

Yes

Yes

Call history

Yes

Yes

API & webhooks

No

Yes

Custom reporting

No

Yes

SCIM provisioning

No

Yes

Voice Intelligence

Real-time call transcription

Yes

Yes

Real-time recommendations

Yes

Live call sentiment analysis

Yes

Yes

Shareable post-call summaries

Yes

Yes

Productivity

Real-time messaging between agent and supervisor

Yes

Yes

Transcript snippets

Yes

Yes

Post-call transcription

Yes

Yes

Action items

Yes

Yes

Voicemail Drop

Yes

Yes

Automatic syncing and logging to Salesforce

Yes

Yes

Call Dispositions

Yes

Yes

Reliability

Global data centers and connectivity

Yes

Yes

Failover numbers

Yes

Yes

Built on GCP

Yes

Yes

Enterprise SLA

No

Yes

Support

Chat

Yes

Yes

Email

Yes

Yes

Knowledge base

Yes

Yes

Community forum

Yes

Yes

Phone support

24/5

24/7

Platforms

Web-based admin portal

Yes

Yes

Mac

Yes

Yes

Windows

Yes

Yes

Chrome

Yes

Yes

iOS

Yes

Yes

Android

Yes

Yes

Desk phones

Yes

Yes

Softphones

Yes

Yes

Integrations

Salesforce Sales Cloud

Yes

Yes

G Suite

Yes

Yes

Office 365

Yes

Yes

LinkedIn

Yes

Yes

Slack

Yes

Yes

Zapier

Yes

Yes

Stepping up from Pro pricing, Dialpad Sell Enterprise comes with customized rates depending on the needs of your organization. The primary benefits to Enterprise over Pro include Enterprise-grade SLA, 24/7 support instead of only five days a week, the ability to have an unlimited number of call queues, as well as support for custom reporting, SCIM provisioning and APIs.

The Bottom Line

While not directly mentioned in the company’s press release, Dialpad’s acquisition of TalkIQ last year seems likely to have contributed toward the array of tools available in the company’s latest package. Dialpad Sell merges many conventional unified communication-type features with powerful voice recognition and transcription, machine learning, customer sentiment interpretation among other tools for analyzing your business and its customers.

“Diapad Sell is the perfect solution for sales teams who are looking to simplify their tech stack, close more deals and build better customer relationships,” said Craig Walker, CEO of Dialpad. “It reduces inefficiencies that come with juggling multiple standalone tools, helps reps reach peak productivity faster and allows them to drive smarter, more strategic conversations throughout the entire sales cycle. It also empowers sales leaders with the insights needed to provide better coaching, optimize processes and improve the bottom line.”

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