Voip & Unified Communications f Reuben Yonatan hAugust 28, 2017

How to Communicate During a Disaster

Disasters can strike at any moment–are you prepared?

Nobody wants to think about something terrible happening, but unfortunately well-wishing doesn’t prevent catastrophic situations from occurring.

Whether it be a natural disaster, man-made disaster, or even a terrorist attack–you and your family need to be prepared for the worst so you can act quickly and decisively.

Preparation is essential to keeping your family safe during an emergency. There are two keys to being prepared for a disaster:

1. Have a pre-existing plan.

2. Have the right tools and devices to stay connected.

This guide will walk you through all the necessary steps to be adequately prepared and maintain communication during an emergency. We've also created a cheat sheet, so you can easily reference this information as you prepare your emergency plan.

Communication Issues During a Disaster

One of the most important aspects of safely navigating a disaster scenario is communication.

Unfortunately, the standard communication channels are some of the first things to fail once catastrophe hits. There are a variety of reasons communication could be compromised, including:

Any of these situations can make communication difficult.

Before disaster strikes, you need to have a firm, well-designed plan to avoid scrambling in the aftermath.

Pre-Disaster Planning

The time for planning is before a catastrophe happens, not during.

Take the following steps to ensure your family is prepared and safe in the event of an emergency.

We’ll walk through each of these steps individually.

Create A Family Emergency Plan

The first step in disaster preparedness is creating a family emergency plan.

You need to personalize your family plan to fit your unique family, but there are some basics that should be included:

1. Establish a rendezvous point – This could be your house or another secure location as long as everyone agrees on where it is.

2. Assign specific actions – Each family member should know which action they need to take in the event of an emergency (i.e. call/radio in, go home, or meet at the rendezvous point).

3. Create a clear hierarchy of communication channels – Make sure all family members know different ways to communicate in case one channel fails (e.g. cell phones > social media > email > phone booth > etc.).

4. Specify response times – Establish timelines for how long you family should wait until they head to the rendezvous point.

All disaster preparation starts with having an emergency plan.

Complete an Emergency Contact List

You also need to create an emergency contact list.

First and foremost, you need to include someone on this list who lives in a different part of the country. This is important because you want to have an emergency contact located outside the disaster zone in case it’s affecting a wide area, so you can still reach someone and communicate any important information. Other relevant contacts to include on this list are:

Essentially this list should include anyone whose safety is important and those that could be helpful during an emergency.

Establish a Calling Tree

Another important step to preparing for a disaster is to establish a calling tree.

Establishing a calling tree is another reason to have an out of town person on your emergency contact list. The idea of a calling tree is simple: everyone calls into one designated caller to check-in, and that person relays information to everybody else.

Along with designating this person, you should also set an agreed upon timeframe for everybody to check-in. Through periodic check-ins you can keep track of how everyone is doing and where they are via the designated caller.

This person should have a copy of your family emergency plan to track everybody’s progress.

Subscribe to Local Text Alerts

You want to gather as much information as possible when a disaster first strikes, especially since there’s a good chance your regular forms of communication could fail.

One way to ensure you’re getting updates as they happen is to subscribe to local text alerts. These alerts will notify you when something is happening in your community and continue to keep you updated on any new developments. Some potential options for text alerts include:

Some of these options may not be available for your area, but it’s worth considering during your preparations.

Download Helpful Apps

Applications can also be handy during an emergency.

In fact, there are several apps that are specifically designed for aiding you during a disaster scenario. Some apps worth downloading include:

These apps can be lifesavers during an emergency.

Purchase Backup Charging Options

Apps and text alerts can be very helpful, but these tools are useless if your phone is dead.

To ensure your phone has power during an emergency you need to have plenty of backup charging options. Some potential options for charging your phone if the power goes out include:

Having a charge for your phone is critical, especially if it’s your only means of communication. However, you shouldn't solely rely on your phone during a disaster.

Options for Communicating During a Disaster

Since your cell phone may not be a viable option in an emergency, you need to have backup way to communicate. For example, amateur radio service, multi-use radio service, or walkie-talkies. Save the visual below as a reminder of what needs to be done to prepare for a disaster and the pros and cons of each communication method.

Disaster Communication Infographic
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