Voip & Unified Communications f Matt Grech hNovember 02, 2016

Why Your Business Should Start Texting From Your VoIP App

Let’s face it, everyone in this day and age texts. If you're not sending or receiving text messages on a daily basis, you're missing out on one of the quickest, simplest and most effective methods of modern communication. Text messages, and also SMS, allow users to quickly send a brief, or sometimes lengthy, message to one or more parties. Texting is so popular, it’s even popping up as one of the next methods to contact business support. Before we know it, texting will replace a majority of our communication, as I'm sure it has already for most in their personal lives - sending a text instead of picking up the phone to place a call. Some business VoIP providers are even designing their new IP Desk phones with built in smartphone integration.

The entire idea of workplace texting has grown out of the idea of utilizing text based communication to quickly and effectively get in touch with a coworker - so why not utilize texting when possible as well? We may not all have a work based mobile phone, or want to mix in our business and personal communications, but most VoIP providers offer text and SMS based messages as standard in their hosted unified communications solutions. You might have the ability to text from your desktop, or even mobile phone app and may not even realize it yet. Just try not to be "that guy" and follow some basic business texting commandments.

Why Would Your Business Need to Text?

1. Everyone texts:

It’s as simple as that. Up to 97% percent of Americans utilize text messages and whether or not that is their primary method of contact, it’s still safe to say just about everyone texts. When trying to get hold of a coworker quickly, or reach out to a client or customer texting is a surefire way to get in touch as soon as possible. So it only makes sense to adopt this platform into the workplace, because sometimes a phone call or voicemail isn't quick enough. Texting will offer that simple and effective way to get in touch fast. Texting is also often the preferred method of contact for clients and customers, while some may appreciate the personal touch of a phone call, others may prefer to keep things fast and easy and allowing texting is the perfect way to enable just that.

2. Super simple, super-fast:

As mentioned before, the reason texting has become so popular is the level accessibility and ease involved. Sending a quick text message to your boss, coworker, intern, or client will take far less effort than the sometimes lengthy process of an entire email, and the limited nature of texts allows users to keep it short, sweet and to the point. Not to mention, an email or voicemail is incredibly easy to disregard and ignore. A text can be as well, but many of us recognize the abrupt nature of a text, and the urgency required when texting is used as the method of contact - if it could wait they might have just sent an email. Not to mention, the simplicity of texting just makes it easier to respond, as opposed to hunting down the proper CC in an email chain, writing out a formal reply and attaching any necessary documents. Each process has its own use case.

3. External and Internal Communications Made Easy:

With apps from some of the most popular VoIP and Hosted PBX providers, business texting can be done from the same app already utilized on either your desktop or mobile phone. Not many of us might want to mix together personal and business conversations, as things can get tricky pretty quickly, but if your office is already utilizing a VoIP or Hosted PBX provider that offers (and most do) a desktop and mobile phone app, texting is normally just one extra featured tacked on. These apps should also include all of your text messages in a persist history, and can function as a replacement or substitute for a standalone chat or team collaboration software app.

The Major Benefits of Texting with Your VoIP Apps

Since most of the popular Hosted PBX providers aim to make their solutions as simple as possible, texting from your VoIP phone number should be a relatively quick and easy process to adopt.


Ease of Use

Enhanced Security

Minimize Cost

Simplify Your Business Communications

Texting, whether it be with co-workers or clients, can be one of the easiest ways to elevate the level of communications in your business. Customers and clients will love the flexibility your business and support can provide with the addition of texting capabilities, and this is rapidly becoming a more common trend. Your coworkers may not love it as much, but with an easier way to get in touch and keep everyone in the loop, texting can certainly remove some of the headaches of missed communications, and the annoyance that can accompany emails.

There certainly is a reason workplace chat apps like Slack, and many team messaging alternatives, have taken off. While texting might not be exactly the same, it still offers one of the quickest and easiest ways to grab someone's attention, and receive that quick last minute answer you needed to top off your project. With most VoIP providers already including texting capabilities baked right into your solutions and applications, it should be almost no-brainer to expand your business communications to texting.

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