8x8 announced on Tuesday a partnership with technology solutions provider, CDW, to deliver a telecom solution to MHM Services, Inc. MHM provides health services to correctional facilities.
The 8x8 cloud-based telecom solution will replace MHM’s 22 on premise telephone systems. Maintaining the telephone hardware was placing stress on MHM’s IT budget. With its new cloud telecom solution, MHM will reduce spending on phone lines, long distance, telecom hardware and maintenance contracts by 30 percent.
8x8’s HIPAA-compliant services was a factor in MHM’s choice. As was extensive user training and a superior user experience in its products.
“Our team of people are seasoned healthcare professionals not technologists, so training across the entire organization was essential for success,” said Christie Nader, Sr. Director, Information Technology, at MHM Services. “8x8 has comprehensive, interactive training resources, including user guides, YouTube videos and live webinars. Having access to all these resources provided MHM with an exceptional user experience.”
Nader first contacted CDW when looking for a company-wide telecom system replacement. As an aggregator of cloud solutions, CDW is deeply familiar with the market leaders in the UCaaS space and 8x8 consistently tops the list,” said Adam Carreno, Solution Architect at CDW. “CDW has unique customer insight and understands what is required to complete a successful deployment—as we work with clients across multiple industries with varying demands. Through this depth of experience, and the validation of research firms like Gartner –who has repeatedly named 8x8 as a Magic Quadrant leader –we advise clients on the best technology solutions for their needs, and teamed with 8x8 to deliver a robust, highly secure, cloud-based solution to MHM.”
The CDW and 8x8 telecom system system is praised by Nader as being “quick and seamless” to integrate.
“Replacing PBX hardware with 8x8’s cloud communications offering gives healthcare providers like MHM the flexibility and scalability to open offices quickly while maintaining the most stringent HIPAA-compliance standards,” said Enzo Signore, Chief Marketing Officer at 8x8. “We are pleased to be on CDW’s list of valued partners who can deliver this exceptionally high level of telecommunications support, security and innovation for the healthcare industry.”