Setting up call groups with Vocalocity is a surefire way to make sure your business is running at it's best. Call groups are a form of Automatic Call Distribution, aimed towards routing incoming callers to the right person. By directing calls to the proper location, you'll find daily operations to be much smoother, and customers to be generally happier by avoiding wait times and misdirection of their query. The new Vocalocity Admin Portal makes this process even easier, with each group being available for a very reasonable $4.99 per. The following video takes you through the setup and options included in each call group, and how to put them into action once you've finished.
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